Some of the most expensive items in the home to replace or repair are the plumbing and heating/cooling systems. Homeowners can spend tens of thousands of dollars replacing these systems when they break, which is why Gold Star Service has earned a reputation in Long Island, New York. Their position has always been to address potential problems before they start, thus lengthening the lifetime of most of the appliance and plumbing structures in the home.
“We don’t just go into someone’s home and assume there is one thing to do, do it and leave,” says owner Matt Thompson. “Home Comfort is the whole package. If we find something amiss, we identify it to our customer, let them know what their options are and whether or not it is something they have to take care of right away or can wait.”
Thompson adds that the goal of every service tech at Gold Star is to give customers enough information to make intelligent decisions about their home. It is not, as he puts it, “to push” customers towards a decision. This no-pressure approach is one of the main reasons customers cite as to why they continue to use Gold Star.
Gold Star Service always looks to remind their customers about those seasonal hazards that can have an effect on their home or property and even offers discounts and financing in order to help homeowners afford big-ticket items like a power generator for hurricane season or A/C units in summer. Thompson encourages people to call and see what those discounts are. Currently, they are offering Fall Maintenance packages, and power generator discounts to meet the demands of the very intense hurricane season.
“We live here, too,” Thompson explains. “How do you take advantage of your neighbors, especially when there is a natural disaster? No one can jack up prices on their neighbors when things are struggling with a clear conscience. I still remember the damage of Hurricane Sandy and how important it was for all of us to pull together and make a difference in communities impacted by the storm.”
Their commitment to service and customers has earned them an AAA+ rating with the Better Business Bureau and is the 2017 recipient of “Best of Home Advisor” in categories of Top Rated Professional, Elite Service Professional, and Best of the Best. The company has made it a point to earn accreditations and join professional organizations like the American Water Works Association (AWWA) and the Hicksville Chamber of Commerce so their customers know they are serious about what they do and their own reputation.
Gold Star Service services Nassau and Suffolk counties and other areas as needed, providing plumbing, heating, cooling, drain, and more to area residents and businesses. The company wants their customers to know their feedback is important and that they seek to maintain employees who are at the top of their game and treat them well so they stay. Gold Star takes absolutely nothing for granted and continues to strive to be the best at what they do. That means hiring the right people, getting them the right training, and developing the best relationships in their community. Thompson says it is comforting to residents to see familiar faces and know whom they are working with. “A company that retains employees,” he says, “is a good company to work for and with.”
Zoey T. New York Chronicle