Customer Service Representative

Website goldstarplbg Gold Star Plumbing

Are You A Customer Service Expert Who Wants To Work For A Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?

Stop Working At A Job You Hate. Work With Friends In An Environment That Rewards You For Your Hard Work And Provides A Life-Long Career. We Don’t Want To Be A Pit Stop In Your Career, We Want To Be The Last Job You’ll Ever Have (Because You Can t Imagine Working Anywhere Else).

Every Day Is Amazing. You show up early for your shift because you can’t wait to hang out with the other members of your team. (You would NEVER do this at your old job but this is a tight-knit group and you love hanging out with them). You work hard because everyone else on your team works hard too. You push yourself today, and every day, because you know growing in your own position ensures a career for life… and there s a ton of prizes to be won. At the end of the day, you wrap up the last few tasks and hang out with your friends for a few minutes again before heading home. Or maybe some of you hang out in off-work hours. As you drive home, you reflect that this place is unlike any other job you ve had before, and you can t wait to get back to this team again tomorrow. Does this sound like a place you d like to spend your day? If you re a clock-puncher who wants to do as little as possible then please stop reading this right now. This is not for you.

We’re looking for team members who are starving to push themselves beyond their personal limits, to earn the money and recognition they deserve, and to have an amazing life-long career in an environment where you work with friends every day.

Our target is simple: To become THE place every hungry superstar WANTS to work where they can and will achieve rock legend status. Here are just a few of the reasons our team members LOVE working here

Job Duties:

Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone – you step up when you need to and you proactively step in to help other team members when you can.

Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy.

Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You re comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary – perhaps dealing with an upset customer on one call and then happily greeting the next caller and up-selling them.

Job Requirements:

You re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately.

You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing other team members will be relying on it.

You re flexible: You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts.

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