Our Customer Reviews

Are Absolutely Stellar!

Every day we strive to do better than the previous day, and it’s very rewarding to see our reviews reflect our commitment to our customers and our craft. We know you have many options. Gold Star is honored that so many Long Island residents and businesses trust us to handle their plumbing, heating and cooling needs. Read some of our recent reviews, and you’ll be convinced Gold Star shines the brightest in our industry on Long Island!

4.6

Based on 430 reviews

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Celenia Estime

20:47 03 Aug 22

Great communication from the office and the technician. The technician was professional, explained available options and we had all the work done the same day. I would recommend to anyone looking for professional, fast and reliable service.

Melissa Dale

21:02 26 Jul 22

Jim was a true professional, explaining all my options. Gold Star came on time and answered my questions in detail. They got my AC back to work and I’m very grateful! Would 100% recommend and use again.

Albert Kim

15:53 08 Jun 22

Great service. Chris came on time as promised and did a great job fixing both the bathroom faucet problem and the leak under the sink. Great job and it was well worth the price we paid.We definitely recommend.

Donna Toman

12:10 27 May 22

Excellent service with total job! Technician was professional, knowledgeable, courteous and pleasant personality. The servicemen completed an excellent installation. We were very pleased with everything. I would highly recommendGold Star— a 10 star rating!!

Ed Wright

19:42 18 May 22

I called on Sunday and scheduled an appointment 48 hours later. Gold Star came a day early which was good service. It turned out did not really need anything as they checked out everything and surprisingly was only a setting on multiple remotes. I hope this problem does not come back when summer progresses. Thank you to Gold Star

Colin Gomes

17:20 21 Apr 22

It was a great experience from the first call to repair. Angie got me the help I needed right on time and Bryan Quinteros Saved the day with the repair. I highly recommend using gold star plumbing!!

Mike Spivak

01:26 19 Feb 22

Chris was amazing. He knows plumbing and went the extra mile to make sure everything was perfect. The job took much longer than expected, but they adhered to the agreed upon price. World class customer service.

Byron Wallace

00:47 17 Feb 22

Chris was very personable, polite, and professional throughout the work.He was very clear and responsive with both his answers to questions, and his succinct description of the work to be done.All in all he took all of the stress of an uncomfortable problem away. His helpful demeanor was a pleasant surprise.

josephpixy

03:41 09 Feb 22

James was on time, very courteous, professional, and clean. All pricing was reviewed before any work was performed so there were no surprises. Will be using them for all my future needs and recommend them to everyone I know.

Dean Hamilton

00:33 03 Feb 22

This is the 4th I have used Gold Star, each time the service is phenomenal. They always make sure to send a technician right away, the problem is always identified and corrected in a timely manner. I highly recommend Gold Star! Keep up the great work!

Joe Abraham

13:44 23 Jan 22

Chris and James did a great job. They took their time and did everything the right way . We are very grateful to them such awesome guys. We are very thankful to Gold Star thank you

Holy Trinity Greek Orthodox Church

20:04 18 Jan 22

So grateful for their quick response! Chris fixed our heating system water leak! He was great. He found the source of the problem and solved it fast while explaining everything. Professional and polite!

Victor Mulholland

16:09 30 Nov 21

Great Business Manager Angeline. Works with you every step of the way. AC Technicians excellent.Perfect Gentlemen.Very good company.well trained technicians. Chris excellent

Anthony V

19:13 05 Nov 21

Oscar was great. He was very helpful and explained everything to me clearly. 10/10 would recommend Gold Star

Sam Thomas

20:29 01 Nov 21

The first time I met Oscar, was when he was a sub contractor to my home renovations around 5 years back. Have used his services on multiple occasions since then! This humble man can do wonders! He is very knowledgeable and extremely crafted in his skills. He knows his stuff, tells you just like it is and the the most important thing for me is does an excellent job all the time....everytime! All I can vouch for is my experience and Oscar gets 👍👍👍👍👍✅✅✅

Ben Gorham

03:09 21 Oct 21

Luis is the best! He took great care of us. We had a clogged shower drain that another plumber was unable to fix. Luis showed up and diagnosed the problem and gave us a rundown of our options. He was extremely knowledgeable and very thorough. He was mindful of our newly painted house and refinished floors, and using drop cloths he protected all the areas where he worked. The clogged drain ended up being a 4-5 hour job with ceilings and walls being opened, so we bought him lunch but he refused to eat until he finished the job! True professional. We will be requesting Luis next time we have to call Gold Star (but hopefully we won’t have another plumbing nightmare anytime soon).

Bruce Gould

20:42 17 Sep 21

I was very happy with the service received for diagnosing and solving a clog in our main drain that was causing two sinks to not drain. They were very professional in creating the appointment and keeping me informed as to the status of the person coming to fix the problem. The technician Luis Rodriguez was amazing, friendly, very knowledgeable and professional. He figured out the problem and was able to unclog the main drain system. I would use this company again.

The Jester

18:44 08 Sep 21

One of the best plumbing companies on long island. Very professional, clean, and informative. There were no hiden fees. The price they said was the price it was no matter how difficult or how long it took. Will definitely use them again. (Hopefully not anytime soon). 😊

Geno DeFrancesco

17:12 02 Sep 21

Oscar was incredibly knowledgeable and helpful. Explained everything clearly and finished the job in a timely manner. Highly recommend him and gold star.

Kathi Velardi

23:42 30 Jul 21

Our washing machine was leaking BIG TIME in the basement and the floor was flooded!! I chose GOLD STAR SERVICE because they received such great accolades on Google.I called them on Sunday and they were here Monday morning!The 2 man crew arrived and they were TOTALLY COVID-19 COMPLIANT. They were also extremely professional, friendly & knowledgeable. They explained, in detail, the cause of the leak AND how to avoid another one.Believe me when I tell you, GOLD STAR SERVICE is the REAL DEAL!! Their constant communication w/ us was excellent!! They called when they were 30 min away so we didn't have to wait around!Our washing machine is working beautifully ... NO LEAKS!!Thank You SO much, GOLD STAR SERVICE!!

Kelly Leavey

13:48 13 Jun 21

From start to finish it was an easy professional process installing my central AC unit. Gold star’s team was professional & courteous especially with 2 little toddlers running around. We were told by other companies our job was not easy however Gold star made it seamless!! Highly recommend!!!

Laurence T

20:58 26 Mar 21

Scott Johnson was everything I could ask for in a service technician. He was professional, efficient, and personable. He carefully explained all of the options available to me, the related costs, and the pros and cons of each choice before proceeding with any work. This is my second experience using Gold Star. Gold Star handled the oil-to-gas conversion of my home two years ago and performed masterfully. I confidently recommend Scott and Gold Star to all who have need of their services.

Steven Earley

13:28 25 Mar 21

I had two technician's Matt and Isaac and they were both fantastic from the phone call to inform me that they were on the way until the job was finished. Both Matt and Isaac were very polite, professional very knowledgeable and neat and respectful of your property. They both represented Gold Star with excellent client orientation and I have no hesitation in using Gold Star again. I will definitely recommend Gold Star if anyone should ask me about a professional and respectful plumbing company. If needed for any future work I hope I can get Matt or Isaac to service my plumbing issues.

di orlan

03:24 21 Mar 21

Very professional. Clearly vocalized services and made prices clear cut. Made sure customer understands before moving on. Honest. High integrity. Friendly & respectful. Did the work promised, cleaned up. Came early & continued work with minimal breaks if any! Work was professional & pristine. Went above and beyond the services booked. Would recommend.

Michael Maloney

20:10 25 Sep 20

After playing phone tag for two weeks with two other plumbers in an attempt to set up an appointment to take a look at my gas furnace and provide an estimate on installing a new one, I gave up and called Gold Star. I was given an appointment for the next day, which was confirmed via text after I hung up. I was sent additional texts just prior to the scheduled appointment letting me know that Maurice was on his way. Maurice evaluated our heating system and then walked us through our options for installing a new one. Maurice made a very professional presentation and gave us a reasonable estimate, which we agreed to. Working with Gold Star has been a very positive experience so far. Looking forward to the installation in the coming days.

Lester Block

19:45 14 Sep 20

Received estate and will probably use Gold star eventually

Estela Manners

20:16 23 Jul 20

Bryan was very knowledgeable and professional, he diagnosed the problem quickly and was able to make the needed repairs in a timely fashion. I am very pleased with Bryan’s work and following his advice my husband and I decided to become members of the Gold Star Service, which provided a discount on today’s job and future jobs as well. I’m one very happy customer❤️❤️❤️❤️❤️❤️❤️🙏🏾🙏🏾🙏🏾🙏🏾🙏🏾Thank you Bryan @ Gold Star Service